Fulfillment, Return & Exchange Policy
Shipping Timeline
Your order will be shipped once all items in your order are ready. Estimated delivery times after dispatch:
- Philippines, Metro Manila: 2 to 3 business days
- Philippines, Provincial: 3 to 5 business days
- International: 7 to 10 business days
For leather folios, please allow 2 to 3 weeks for production before shipping.
We use reputable couriers and will share a tracking number once your order is on its way. Please note that delays may occur due to weather, customs, or courier disruptions that are beyond our control.
Shipping Fees
Shipping is calculated at checkout based on location and weight. For international orders, customs duties may apply and are the responsibility of the customer.
Can I cancel or change my order?
We do not allow cancellations once your order is placed and paid. Changes can be made up to 15 minutes after order placement, as long as the buyer sends the request via Instagram (@cadadia.co) or email (cadadia@keylabventures.com).
Please double-check your order details before checking out!
Return & Exchange Policy
All sales are final unless:
- You receive the wrong item, or
- Your item arrives with clear damage or a manufacturing defect
If either of these apply, please contact us at cadadia@keylabventures.com within 3 days of receiving your order, along with clear photos. We'll make sure to assist you!
For Leather Folios, please refer to our Leather Folio FAQ page to learn more about our return guidelines. Kindly note that natural leather marks such as wrinkles, veins, or grain variations are inherent to vegetable-tanned leather and are not considered defects. These unique characteristics add to the individuality of each piece and will not be eligible for return or exchange.